Shipping policy

Processing time: 

The time needed to prepare an order for shipping varies, but we try to ship within 1-3 business days. Wholesale orders require a lead time of 3-7 business days but can sometimes be prepared faster (just ask!)

All retail pin and card orders are shipped via Canada Post First Class Lettermail, which does NOT include tracking. If you'd prefer to upgrade your shipping, please contact us prior to ordering. Larger parcels are shipped via Canada Post Expedited with tracking.

Estimated delivery times: 

*please note that there may be slight delays to these standards for the duration of the Covid pandemic and during the Holiday season

Canada: 3-7* but up to 15 business days

United States: 5-14* but up to 20 business days

Europe: 10-21* but up to 30 business days. 

We do our best to ship quickly, but cannot guarantee delivery times once a package leaves our studio.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. carolyndraws is not responsible for delays due to customs and border checks. 

Shipping to the US: 
We use Canada Post’s very economical First Class Lettermail service to ship cards and pins to the US. This service does NOT include tracking. The cost to add tracking on Lettermail from Canada is quite high and doesn't necessarily include speedier delivery, but if you'd like it, please contact us PRIOR TO ORDERING so that we can upgrade your shipping fee.

Shipping cards + pins to the US can take 5-14* business days from the date your order is SHIPPED, but usually is much faster. This does NOT include processing time before shipping but we do make every effort to ship promptly. Please make sure to allow plenty of time for delivery, particularly in the lead up to the Holidays!

 *please note that there may be slight shipping delays for the duration of the Covid pandemic and during the Holiday season.